Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn and, where applicable, with all tags attached. We preferably ask that the item is returned in its original packaging. You will also need the receipt or other proof of purchase.

To request a return, please contact us at info@kpartsholland.com before sending the item back. Once your return request has been accepted, we will provide you with return instructions, including the address to which the goods should be sent.

Items returned without first requesting a return may not be accepted.

Unless otherwise required by applicable consumer law, the customer is responsible for the cost and risk of returning the goods. We recommend using a tracked shipping service and retaining proof of shipment until your return has been processed.

International Returns & Customs Charges

Customers returning goods from outside the European Union must ensure that the shipment is correctly declared to the carrier and customs as a return of previously purchased goods, and not as a new commercial shipment or sale. The shipment must be clearly declared as:

“Returned Goods / Customer Return – No Commercial Sale”

The shipment should also include or reference the original K Parts Holland order or invoice number.

The customer is responsible for following the return and customs instructions provided by K Parts Holland.

If additional customs duties, import charges, carrier handling fees or other costs are incurred because the return was incorrectly declared or our return instructions were not followed, K Parts Holland reserves the right, to the extent permitted by applicable law, to charge or deduct from the refund the reasonable additional costs actually incurred.

This does not apply where the return results from an incorrect, defective or damaged product supplied by K Parts Holland, insofar as applicable consumer law requires K Parts Holland to bear those costs.

Damages and Issues

Please inspect your order upon receipt. Contact us as soon as possible if an item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-returnable Items

Certain types of products cannot be returned, including custom-made or personalized products and other goods that are excluded from the right of withdrawal under applicable law.

Please contact us if you have questions about whether a specific product is eligible for return.

Gift cards cannot be returned.

Exchanges

The fastest way to receive a different product is to return the original item in accordance with this return policy and, once the return has been accepted, place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds will be processed within the period required by applicable law.

Please note that it may take additional time for your bank or payment provider to process and display the refund.

The customer is responsible for retaining proof of shipment and, unless otherwise required by applicable law, for the costs of returning the item.

For any questions regarding returns, please contact us at info@kpartsholland.com.